Return Policy

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.Delivery Schedule We will normally send your order to you within 2 - 3 business days.Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Tax Charges For orders made from the UK, VAT is added at the prevailing rate.Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.Warranty All products suppled by the Crimson Tide Web Store come with a manufacturer's guarantee where applicable.Reaching Us If you need to reach us, please email us , alternatively, you can call on 01892 542444 (International +44 1892 542444) or fax us on +441892 510441 or write to us at Tavern Cellars 39/41 The Pantiles Tunbridge Wells Kent TN2 5TE United KingdomReturns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.